I live in northern utah and did not put my daughter into daycare til she was three and a half. I knew that I would take to the same daycare that I and my sibilings had attented years before because I knew the owner and how thing were run plus she had opened another daycare up the street from my home which was on the cherry on top! Everything was wonderful I still loved the director and her staff was great, I especially loved her teacher she was the sweetest lady and I couldnt have asked for more in a teacher; I left everyday with a good heart knowing my daughter was in good loving hands; then we had to move so I made sure we could still attend the daycare but had to switch the actually center she attend and thats when it went down hill. My daughter was now going to be starting kindergarten and I knew she would need to ride the van to school in the afternoon but I would be able to pick her up from school. I made sure I talked to the ladies about their drop off procedures and specifically asked if my child was the last/only child to be dropped off at school and if it would be possible if she could be walked to her class for the first two weeks since she was in kindergarten and I was concerned she would try and walk home if she couldnt find her class (you can see the school from our apartment)they said she was the last and only child to be dropped off and that wouldn't be a problem, the morning of the big first day I talked to them to make sure we were all on the same page and it seemed that we were, well when I went to pick up my child from school her teacher was very upset with ME because she thought I had dropped my child off 15 minutes early and didnt walk her to the class. Well long story shortened they dropped her off fifteen minutes early they didnt walk her to class and because she was soo early there was no one even in the classroom and another teacher had to let her in class and watch her til her teacher came back. To say the least I was furious! I drove to the daycare and let them know what happened and I wanted to know if that was normal procedure for 5yr olds and what about the three previous talks we had and why didnt they do what we had agreed upon, all i got was excuses that they cant leave other children unattended, I explained that she was the last and only child and it had been agreed upon that she would be escorted to class, then the next excuse was that they can lawfully take the children to school ten minutes early, I told her she was taken fifteen mins early and the only one who knew she was there was the bus driver, not the school or her teacher and what would have happened if she tried and walked home by herself looking for me! After more excuses I told her to have the director call me about the situation, well after a week and four messages and no return phone call I took her out of her daycare which she didnt really want to leave and her teacher was sorry... what was the icing on the cake is I had know the director/owner since I was 8yrs old and had taken my child to her for almost two years and not one phone call to see what happened, if my child was ok and what we could do to resolve the situation and make sure there would be no more misunderstandings...ouch!! *** Parents make sure you know who will be doing the actual driving to and from school and ask your school if they have any problems with the daycare and their pick up/drop off procedures, just because the actual teachers might be great and wonderful it doesnt mean the bus driver is the same way and what good is a great teacher if your child doesnt make it to the daycare center!!

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