Originally Posted by trix23:
I've had clients complain lately of my days off in a year for my personal days as well as my paid holidays and also now lately for late payments and that kind of thing.
I don't understand how this is even an issue because these policies are in my handbook and in my Application Documents and Contract.
I don't understand how this is a surprise. Should I say that if they're going to push back on policies they will be termed?
Do any of you allow leeway on payments if client says they didn't get paid on time or something like that? Or is it all rules apply to everybody regardless of circumstances? Did you do things differently in the beginning then you do now? And if so what would you start out with if you were starting now knowing what you know now?
I think we all Did things different in the beginning. That's how you learn!
If i knew then what I know now, I wouldn't have signed up the families that showed crazy red flags in the beginning.
For the parent not getting paid on time - it would depend. Was this the first time? Could they prove it (work memo)? And would mostly depend if I could afford it or not.
Dcfs tend to complain about things when they feel they are not getting any 'extra'. Just be consistent and weed out any families that are not following policies.
And to answer your question - yes, I'm consistent with all the policies with everyone. I think it was BC that said, if we don't follow our policies, Then why should the parents?