I hate confrontation, and have very little backbone. Luckily I've got great parents who usually respect my policies. But for me, if I notice parents are starting to take something for granted (like not paying on time), I reset everything by giving them all a letter reminding them about the policy and how I will be enforcing it. And for some reason, I find it easier to actually follow through with enforcing it. I guess it's because I want to be a woman of my word and I want people to be able to trust what I say. So if I reiterate that I'm going to be charging late fees for late pick-ups, I am more motivated to do it. Weird, but it works!

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