Don't back down!
I had a sick girl who was out for an entire week, her mom flatly stated she wasn't paying. I said sorry, its in my contract. I had to tell them pay or don't come back. She paid. Now she doesnt question it. If I had backed down she would've done it again and again.
She even tried to manipulate me and pull a guilt trip about how her last daycare was more understanding. I just ignored it.

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