KidKare-UGH!
On the phone waiting for KidKare support. Approximate wait time? 25 minutes! 41 people ahead of me.
When are these people going to get their crap together? Either my in/out times get erased or the app changes my in/out to just "overnight". Their phone message tells me to submit a ticket. I do that every month. Anyone want to guess if they have ever responded? Do any of you happen to know a secret to getting the in/out times to stay put when I enter them? BTW, in case anyone wants to call them for support (since they don't respond to tickets for me), the number is (972) 671-5211. My expected wait time is now 52 minutes (up 27 from the time I started typing this). God help me, I am going to lose my mind today. ;) |
Sorry!!! :hug:
I have begun entering stuff monthly then printing it off immediately for my accountant. If I bother doing it daily I get too annoyed when stuff disappears. Autopay has been working normally since the crash, though. |
I had glitches earlier this week (late last week?) but everything works OK for me now.
I'm sorry it's not working for you, and don't understand how the same program can work for some people but not others. :rolleyes: |
Originally Posted by AmyKidsCo: |
Originally Posted by Cat Herder: |
Originally Posted by Leigh: I keep paper records all month long and then enter at the end of the month (when I find a good day where there are no glitches happening) and submit. Otherwise, I try hard to just stay away from it. I've heard way too many horror stories about KidKare to want to use it. :ouch: |
Originally Posted by Blackcat31: |
So I had trouble last week getting one of my dck times to record. I had to do it 3x before it stuck. I emailed my fp rep to let her know my current issue. She told me that I the providers that use Chrome were not having issues. I responded with, I am using Chrome!
Monday, the same thing, it took me 10 minutes to get the program to record in out times for 2 dck out of 2 that were here on Monday. |
I was using Firefox but have switched to EDGE as well. Works much better. Firefox has gotten crazy on all sites for me. I only use KidKare for food program though so I generally don't have any issues. :)
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I found this .pdf
Looks like it has some fixes for minor issues but thought it might be useful so I wanted to post it. https://www.lsfnet.org/wp-content/up...lp-English.pdf |
Originally Posted by Cat Herder: Originally Posted by Leigh: Originally Posted by Blackcat31: |
Originally Posted by 284878: I will download edge and give it a try, too. :rolleyes: Anything critical I should know before before I have firefox, chrome and edge at the same time? Bad idea? |
Originally Posted by Cat Herder: I keep Edge and Chrome open at the same times... I use the others when necessary. I think Edge is nice because it functions much like a smart phone/tablet and has apps verses programs. I use it simply because my laptop has a touch screen and Edge works good that way. |
Originally Posted by Blackcat31: |
Originally Posted by Blackcat31: I will try Edge and see if that works better for me! BTW, when I finally spoke to someone on the phone, they said that they had NEVER heard of this issue before (lots are having the same problem). I told them that I informed them of the issue in September AND October, but never received a response. So, they said they would try to get someone to take care of my open tickets and fix the issue. |
I use Safari and every so often there's a message that says basically "We noticed you're using Safari. You may have issues and should switch to Chrome." I just ignore it and haven't had any major issues for a while.
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Originally Posted by Leigh: |
Originally Posted by Cat Herder: If you have a Mac, then I am not sure that Edge will work on your computer unless Microsoft offers a Mac download. |
Originally Posted by 284878: There is a tab for Cortana, too. No idea what that is. Off to check. :p |
Originally Posted by Cat Herder: Your digital assistant https://support.microsoft.com/en-us/...ows-10-what-is |
My sponsor called this morning. She is, at a minimum, as frustrated as I am with KK. She says that she has spent many hours on the phone with them trying to help individual providers and has never seen success with anything. She is completely disgusted with them releasing a product that obviously wasn't ready for use-entire month's of claims disappearing, times changing on their own, people being unable to log in/stay logged in, and more.
Her recommendation was to clear history and cookies before trying to use KK, she said that a couple of providers told her that this solved their issues. She asked me to report back to her with anything else that I hear that might work (I did tell her about Edge). I feel sorry for this poor woman-she spends all day listening to us complain about something that she is just as upset with. |
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