Auto-Invoicing Down? Kidkare
Did auto invoicing work for you today?
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So I take it that not many people use Auto-Invoicing. Got it.
Thanks |
Originally Posted by Cat Herder: I'm leary of using it as I've not really heard many good things about it. :ouch: So far for me auto bank transfers and Zelle are working great. Sorry I am no help. :( |
No worries. It is resolved. It is frustrating when it does not bill/send because there is no way to manually send them after the fact, that I have found. No bills were sent so my morning was spent answering parent emails worried about late fees. :cool:
I like auto-invoicing in that all payments are on one W-10 at the end of the year and the money goes directly into my account. It was very glitchy at first, but had improved greatly in reliability. I am not sure what happened this morning, but I am paid, now. likethis I wanted to check here in case it was system-wide before submitting a ticket that I'd have to respond to and monitor all day. If it happened to more than just my account, I'd be less concerned. |
Mine all sent but they are set to send on Saturday for Monday. I'm not sure if anything was going on this morning.
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Originally Posted by hwichlaz: |
Originally Posted by Cat Herder: |
Originally Posted by hwichlaz: |
I only use free Kidkare. I don't like subscriptions.
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Originally Posted by Mom2Two: |
Minute Menu (they own Kidkare) are going to be advertising with us. I am going to see if they can have a member account or category here so they can help out with these questions.
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Originally Posted by Michael: I miss the old Minute Menu program so bad. Kidkare is catching up in reliability but does not have the cute reports or certificates that the parents loved. |
Kidkare auto invoicing failed for me again today. This makes more than 5 times since the switch. Still waiting on a response on ticket.
I guess it is time for me to start looking again for a program. This is frustrating. My clients want autopay. I can't do that without auto-invoicing, to my knowledge. |
Originally Posted by Cat Herder: |
Originally Posted by Michael: |
Did you get an answer as to why?
Originally Posted by Cat Herder: |
"We discovered an issue in which some recurring invoices were created this morning, but not all. As a result, we are manually running recurring invoices, which is taking a bit of time. We have been assured by our IT Team that all recurring invoices will be created and sent before the final auto-pay runs this evening. We apologize for any inconvenience this may have caused. Please reply to this email if you have any other questions or concerns." - Mon, Jun 10, 2019 2:24 pm
- I messaged them again during the early evening because of no resolution. They never responded, but my invoices finally went through the next day. Yes, I was paid late. "We have escalated this issue to upper Management and they are currently looking into it. We have the ability to run them manually, so it should not affect the timing of you getting paid. As soon as we have confirmation that the invoices have been run, we will let you know. We apologize for any inconvenience and appreciate your patience as we work to get this resolved." - Mon, Jun 3, 2019 9:32 am - They never let me know or contacted me. They were aware this had already happened multiple times. I changed my invoices to run on Saturdays, to allow time for them to get their ducks in a row for payment on Mondays. Fingers crossed. Sad this is the most unprofessional part of my daycare that I have to manage. It is embarrassing. I'll see if I can find the excuses for the other times during nap. |
Originally Posted by Cat Herder: |
I only use KidKare for the food program but it has been a struggle this week with that. :eek:
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- Mon, Jan 7, 2019 9:22 am - "Your ticket has been closed." - No further contact or explanation.
Mon, Nov 26, 2018 4:26 pm - "Were you able to confirm if any of the parents received the emails or not? If this has not been an issue in the past, it may have been a momentary glitch in the system. Please continue to monitor the next round of invoices and let us know if emails are still not being received. We apologize for any inconvenience this may have caused." Mon, Oct 22, 2018 3:56 pm - "We apologize for the inconvenience. We're currently investigating the issue. If we can get it up and running before 6:30p central time, any parents you have on autopay will still have the payment drafted. Once we have more information, I'll let you know. Thank you for your time and patience in this matter." Mon, Jul 2, 2018 12:55 pm - "Thank you for informing us of this issue. The development team has already received this Production Issue (PI), and I am going to attach your support request to the PI they are working on. As soon as they reach a resolution we will contact you and let you know." I don't think even I realized what a pita this has been for me. I will stop there, because scrolling down my old emails is frustrating me more. :lol::lol: |
Originally Posted by Cat Herder: |
Originally Posted by Annalee: |
Thanks!
Originally Posted by Cat Herder: |
Originally Posted by Jodik: |
All times are GMT -7. The time now is 09:34 AM. |