Time to Interview
I have two interviews scheduled for tomorrow! One is from my first word of mouth, and I finally got one from a fb post. I feel so out of practice interviewing. I had one interview last month, but before that I hadn't interviewed since September. I used to let the parents read over the policies on their own, and I would just go over the highlights with them. But I wasn't sure if they were understanding everything. So the last interview I read over everything with them, and that was a whole lot of reading! They did sign on with me though. My question is how do you conduct your interviews? Do you read over contract and policies with them word for word, or just kind of skim over them?
|
Originally Posted by Homebody: I should add that I am fairly new in my career and have a limited number of spaces so I have not yet had to enroll someone that I didn’t know personally or didn’t come from a word of mouth referral from someone that I knew well. |
Originally Posted by storybookending: |
I go back and forth. Both times I have sent my policies out before the interview I heard negative feedback. One did not even set up an interview because I sounded too strict in my writing (which was probably a good thing) and the other set up an interview but let me know that I sounded a lot meaner in my policies than I was face to face. I did not sign them on either. The last interview I did in which I signed on a good client, I sent out bullet points on my policies and did a thorough email interview before the face face to face interview. I then went over my full policy handbook during the interview and highlighted key points.
|
I don’t tell them a whole lot before an interview. I feel like once they meet me things go a lot better. I used to give my handbook to everyone who inquired and it worked against me. Face to face I can explain my policies better. I had one dad ask me why I needed such in depth policies (he hadn’t met me yet, his wife had) and I could explain it much better in person rather than have him form his own opinions on it. I basically tour them around my home and explain my setup and policies and answer their questions. Most of my policies come up during the tour. I also get a feel for the type of parent they are by the questions they ask. If it goes well and they seem very interested I send them a pdf copy of my handbook to “answer any questions they hadn’t thought of” and encourage them to to bring up any concerns about my handbook/policies. Then once they want to sign up I give them a hard copy To have on hand.
|
Originally Posted by Indoorvoice: Originally Posted by Ariana: |
Originally Posted by Homebody: The questionnaire has questions that don't allow for a yes/no response so it helps alot. My interview cheat sheet just helps me stay on track and know what I have/haven't discussed yet during the interview. I fully expect parents to read the handbook entirely and if they choose not to, they'll find out really quickly that not reading it does NOT excuse them from any consequences of breaking policy rules. |
Originally Posted by Blackcat31: When I email people inquiring about the daycare I ask the general questions like drop off and pick up times, if their child is in daycare and why are they looking, if any allergies and medical issues, if they still nap (older children). If you don't mind sharing, what other questions do you have in your questionnaire? I like the idea of a cheat sheet to keep you on track.:) |
Originally Posted by Homebody: |
Originally Posted by Blackcat31: |
All times are GMT -7. The time now is 01:00 AM. |