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Old 02-07-2017, 06:18 AM
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Blackcat31 Blackcat31 is offline
 
Join Date: Oct 2010
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Originally Posted by lovemykidstoo View Post
Hi Everyone, I need some major help on editing my policy page that I have parent sign. I have attached what I have now. I have that I'm open 7:30 to 5:15, but I do have 2 people that their schedule changed and they are now coming at like 5:16/5:17. I'm wondering if I should change that part to 5:20 and anything past that is late. I also want to re-word the part that states that the rates are for holding the spot, not for attendance. I do charge for holidays if they fall on their normally scheduled day, but some just don't get that or don't want to. Am I wording it clearly enough? Should I make them bullet points instead of putting it all in a paragraph? Wondering if it gets lost that way. Another big thing is late fee for paying late. I have 1 family in particular that oh geez forgets her checkbook quite often. They all pay biweekly. How can I word that so it looks strong and how much would I charge? Thank you all so much!
I would definitely simplify the points you are trying to make. Bullet points makes it easy to read too...
  • ABC Daycare closes at 5:15 SHARP. Late fees apply at 5:16
  • Rates are based on enrollment NOT attendance or time used
  • Fees are due for all days you normally schedule, including closed/holiday days
  • Late payments will AUTOMATICALLY have a $10 per calendar day fee attached. NO EXCEPTIONS!


Then the ONLY way to make sure these rules are followed is to enforce the consequences you have in place for them.

I ALWAYS add the late fee to late payments and explain to parents that it's automatic (via the accounting software I use) so asking me to waive it will do them no good.

Encourage parents to use their cell phones or buy an atomic clock to put near your sign in/out area....then they KNOW when they are late.....even if it's just a minute Late IS late.

When Mrs Jones says "Oh shoot I forgot my check book again!"
You say "Oh bummer, why don't you run to the bank real quick and get cash. That will save you the automatic $30 late fee."

Other than that, that's all I got.
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