I usually get down to their level and say calmly, "I can't hear you with that voice. Can you tell me with your calm voice? ...... I'm sorry. I still can't hear you. Why don't you sit down over here until you are calm so we can talk." Then no matter what, and I mean, NO MATTER WHAT, do not acknowledge anything in a whine. When they get the hint what you will respond to, it only takes a couple of reminders. (Of course on Monday morning you have to start over with some of them....thanks a lot, parents...)

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