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EntropyControlSpecialist 12:42 PM 10-10-2016
Originally Posted by nanglgrl:
My clients always ask "where is so and so" and I fit my reply to the reason I termed. They thought they were getting nanny care? "Unfortunately x is no longer attending. The needs of the group outweigh the needs of one family". I try to make it as vague as possible and most of the time they don't ask any other questions. If someone leaves on good terms I ask if I can share that they're leaving "x is moving a few hours away" because I do have a lot of clients get promotions or new jobs requiring that they move and I don't want people thinking I have clients jumping ship left and right. It was hard recently because I had 2 clients move and termed 2 new clients. The ones that were moving let me share that fact or shared it themselves. One client was termed due to the infant being held at home and crying all day here. Parents knew the child cried a lot because they witnessed it so I primed them for the term saying "this is why I have a two week trial period". It's rare I term and has happened more the last year than in the previous 15. I wouldn't worry about it so much if I didn't have such a mobile clientele. The average client is only here a couple of years but 99% are leaving because of a move or child starting school. I feel like if I didn't say anything other parents would see everyone leaving and start to think they were missing something about the care I provide and it could hurt my business.
like this This is what I do as well. I've never had an issue. If they push for more, my eyebrows raise and I repeat what I said and say, "and I can't say more than that. " They get it then.
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