How to nicely let a client know that we don't cloth diaper?

Little one arrived wearing a cd today and a bag of them not stuffed or ready to use.

also the diaper leaked through to baby's clothes

We have never cloth diapered and have no idea even where to begin?!? Does the wet bag have to be wet? or is that just what it's called?

would have been nice if this family would have asked first rather than assumed we would be ok with cloth diapering.

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