Well I chatted with her at pick up and asked if she understood the policies and late fees. She got a little huffy about that but tried to insist that she wasn't late. She was set on the idea that my phone's time was off. I told her it is my mobile. I told her that this was the time that I went by, per policy, and that the alarm was set to go at pick up times.

Then reminded her of payment due by 9 am. She told me that it must have been delayed. I said I understand emt can be delayed so send it the night before and I will accept it in the morning.

She was not happy but too bad.

I am so done with this family.

Reply