I had to turn a dcm with dcg away at the door and handed her my term letter while I did. I felt like complete crap because I thought due to our previous phone conversation about late payments, and told her point blank that if she didn't pay me to not drop off on Monday. I didn't hear from her all weekend and assumed that I wouldn't be seeing her again. She tries to drop off on Monday and doesn't have payment!! I was sooo shocked! Her daughter is trying to come in the door and I have to tell her to wait and that I need to talk with her mom. It was terrible and mom was MAD. She said, "Wow, really, well I can go and get it." Sorry, at this point I can no longer continue to provide care.
I cannot continue to have a client that I have to worry about payments. My policies are clear on this point. Just sad that dcg had to come up expecting to go to dc.