Originally Posted by daycarediva:
I would address the issues immediately. "Dcm, when you signed on you agreed to payment at 9am and pickup before 5. I am sure it's just getting adjusted to a new routine, but from here forward late payment fees of X and late pickup fees of X will be added to your total. Thanks for understanding."
if she did it again, no warnings, straight to late fees. I feel like if they're messing up in the honeymoon period, this is how it will always be (or worse).
Thanks! I'm paraphrasing this to use
