When I switched to outside dropoff/pickup I anticipated that it would not have gone over well with current and new families. To date, except for one newbie, everyone has been fine with it.

The one exception was a new 3 yo who was fine with drop offs the first week. Week 2 day 1, he made a big uproar at the door. I did a few things to help but he just escalated. Dad began to argue with me and said that our policy was ridiculous. Boy manipulated the situation and said he didn't like us. WELL, I collected belongings, handed it over to dad and terminated. Spot was filled next day.

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