if you were planning to attend the service, and their being late interfered with that, then it is not negotiable, and it shouldn't be. (in case you want to negotiate/lower the fee, of course; which you don't have to)
teaching Sunday School, one thing that made me want to quit is parents picking up after the service started, and I couldn't make it. the class was over by something like 10:40, parents picked up at 11:00 and even later, service starts at 11:00, and the sanctuary is not made of latex and won't stretch to fit me. after leaving the class angry 5 Sundays in a row because I was held back, I decided to not return for another year.

sorry. I just hate it when you have this one service that happens once a year, and you want to attend, and can't because someone plopped their kid onto you.

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