Originally Posted by daycare:
they didn't really get in to detail, but that is a great thing you brought up and I should probably tell them that if they see it, next time they should report it to me right away and I will take care of it, that way they are not going to make anyone mad, me or the parent.
again great point bringing that up.
I could totally see them not wanting to for that reason.
Me on the other hand, if I make you mad because I have to parent your child, you nest be happy that is all I had to do. lol
I think it would be helpful to get to the root of the issue. Are your employees concerned that you'll be upset if they upset a parent? If so, some reassurance may help
Or do they need training on how to handle tough conversations with parents? It is uncomfortable to be in those situations but I would tell all of them that, in this field, they are going to have to get used to uncomfortable conversations and situations with parents. It's better to learn in a small setting, where you have an experienced mentor to help.