A lot of people think they are hiring us and that they run us. They don't realize that they are contracting a service with a business, which is run by the provider.
Some of the confusion comes because we ask and observe how families do things so that we understand the children. Some families think we are asking how they want us to do things, especially if we are ever flexible.
We can't abdicate control of our services to the parents. But at the same time we probably want them to be happy with our care.

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