Long story short:
Verbally offered 1 family 10 no charge days year/per child (they have 2). Signed a contract agreeing to pay for all contracted days regardless (all families signed the same contract.) I offered it to this family since they have been with me since before I was licensed and are my only full timers. And to be honest, I didn't want to hear her complain about having no "free" days. It's not working out at all. She has 2 days left per child to use by December 31. I will no longer offer any free days beginning January 1.

I know what I need to do, I was just needing some advice on wording. I thought I could say something that it needs to be fair across the board, we will go back to the original signed contract, but I also feel that I don't need to justify it at all - just tell her that I will no longer offer no charge days. Should I communicate it via text, letter, or face to face. I have a very hard time finding my backbone when it comes to my daycare, so I would love to hear some input.
Thanks!

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