Wow, compared to you all I've got nothing!

I recieved a phone call inquiring about day care. When I told the woman my hours she got very offended because I close at 4:45 and she works until 5:00. She went on about it, and I just thought it so odd that she felt it appropriate to complain about my hours - this was just the inital call. If it doesn't work a simple thank you for your time and on to the next call should be how you handle it. I didn't start complaining to her about her paid vacations, 401K and health insurance. Every job has it's perks...

I had one woman when I first started out who wanted me to make major changes to my contract for her. I initally said I would, but after she left thought about it and decided not to take her on. I realized that if I gave in initially I would essentially be allowing her to be the "boss" of my business and anytime she had an issue I would be expected to change things in her favor. Um sorry, it doesn't work that way.