Any time you waive, disregard or bend your policies you are telling parents your policies are negotiable.

If you don't want to continue having to defend your policies you need to stand behind them.

This child might very well be trained at home but not at daycare. Totally common. However, being trained in daycare is YOUR goal and if he simply wets because he's wearing a Pull-up, then he isn't trained. A fully trained child does not pee in a Pull up just because he's wearing it.

I have a couple of DCK's who wear Pull ups and neither of them pees in them. It's just an excuse that throws most providers off.

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