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e.j. 11:35 AM 07-04-2017
I've been running my day care for years but I still struggle with confrontation/speaking up. My backbone is definitely a work in progress.

Some things that help me are:
Keeping in mind why I have the policy in the first place. For example, when I first started out, I had a hard time turning away sick kids. After losing income several times because I caught what they had, I got better at enforcing my illness policy.
Heading off problems before they become one.For example, I posted a notice on my door reminding parents who are going on vacation to pay their tuition before they leave in order to avoid late fees.
Addressing my discomfort For whatever reason, it helps me to start off by saying, "I feel uncomfortable having to say this but....."
Reminding myself that if someone had to feel disgruntled, it might just as well not be me!
Reminding myself that even if it feel uncomfortable while I'm talking to a parent, it feels really good once I've done it. Standing up for yourself feels so much better than being walked all over.
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