Originally Posted by mia:
I had a possible client that put a deposit down to hold a spot... about a month before they were to start. They called and canceled and wanted the $ back... I have it ready to.... but am unsure for I turned down two other possible clients because of this.... what do you all think .... yes or no to reimbursing....
I would not refund. Holding fee is payment for your not offering it to other families for a specified time.
My clients pay full tuition for their desired slot until they no longer need it, whether a child ever actually attends or not is of no concern to me.
Don't be guilted...
(I did want to add that if a Mother actually lost her unborn child after having held a slot, I would absolutely refund 100% whether asked or not. That is a huge morality issue for me; they will have burial/medical expenses that nobody is ever prepared for. Changing jobs, moving, finding cheaper care, etc are simply not the same thing IMHO. )