I don’t tell them a whole lot before an interview. I feel like once they meet me things go a lot better. I used to give my handbook to everyone who inquired and it worked against me. Face to face I can explain my policies better. I had one dad ask me why I needed such in depth policies (he hadn’t met me yet, his wife had) and I could explain it much better in person rather than have him form his own opinions on it. I basically tour them around my home and explain my setup and policies and answer their questions. Most of my policies come up during the tour. I also get a feel for the type of parent they are by the questions they ask. If it goes well and they seem very interested I send them a pdf copy of my handbook to “answer any questions they hadn’t thought of” and encourage them to to bring up any concerns about my handbook/policies. Then once they want to sign up I give them a hard copy To have on hand.

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