When you ladies require a deposit, is it refundable or do you use it towards the last 2 weeks of care or how do apply it in your contract?

I had a family that was going to start next Monday for 3 days a week. Originally they were going to start this past Monday but decided to push it back. She came and signed the contract and paid the first weeks worth of care because they pushed back his start date by a week. (I don’t require a deposit) she just wrote me today and said that her husbands work schedule changed and now no longer needs care but will need her money back. The contract states I need a 2 week notice but she also didn’t start care. So part of me feel like I held out for this spot for over 2 weeks and that I shouldn’t refund her money but then i also didn’t provide services. What would you ladies say or do? I’m learning as I go along so I will now implement a nonredunadbke deposit that will be used towards the first week of care to hold their spot.

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