The woman who threatened to take us to small claims court, after she wanted her non-refundable deposit back because we refused to get extra vaccinations that she demanded that we have. BTW All our staff are vaccinated, these were just superfluous vaccines (flu, whooping cough, chicken pox - etc).

A phone call from the mom whose child was so highly allergic to milk that if he mouthed a toy that had been touched by the saliva of a child who had recently had a bottle - he would go into anaphylactic shock. So could we wipe out each child's mouth after each bottle and wait 15 min before they play with toys.

The mom who wanted her child brought to the potty, undressed, and sat on the potty every 15 min. A process that would easily take 10 minutes.