Originally Posted by luckygirl99:
I have been open for 6 years. Usually I send out a mass text to all the parents the Saturday before a holiday. I have forgotten at times, but nobody has gotten upset over it since they have a copy themselves. We have a new family that has been with us for about a month and has never used daycare before. Lots of families verified last Friday if we were off today and with my husband starting school tomorrow. I mistakenly forgot to text everyone a reminder. She showed up at the house (their was a sign on the door about the holiday) and rang the doorbell and was extremely irrate that nobody reminded her about the holidays and how we ruined her entire day (even though her husband was not working because he hadn’t started his new job yet). I am so upset at myself for not sending the reminder text. Do you all 100% remind all parents every holiday?
I have a calendar in two places on my website. The only reminding I do is when they are leaving the day before (in this case, last Friday) saying "see you Tuesday."
In my opinion, reminding people is a courtesy, not a requirement. I hand them a list of holidays at the beginning of a new year and at enrollment. It's their job to remember, put it in their calendar and arrange back up care. Not my responsibility if they forget.
If I were you, I'd be pretty irate they rang my bell when there was a clear sign saying "closed". I'd be REALLY irate for her blaming me for "ruining her day". I don't put up with that kind of disrespect and
she'd be told that that kind of attitude will result in her having NO care in the future.