This is why I like the 6 weeks trial period. I have had many parents tell me their kids are crazy but really the kids just need rules and structure and they adjust well eventually. After 6 weeks I have a better understanding if the family is a good fit or not. I have termed a few people in that time and just say "its not working due to xx behavior".

At this point I would simply say "I don't feel your family is a good fit for my program, thank you for your interest". If they respond with "why" simply ignore.

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