Kids do get scratched from time to time but in your sons case the marks look more like gouges— as if someone scratched him with the intent to do serious harm. I think you did the right thing in reporting it as the director doesn’t seem like she cares too much.

And you say the teacher is on her phone when you go into the room! That is something that I would definitely not tolerate. If she is on the phone she cannot be properly supervising the children to make sure things like biting, hitting, and scratching do not happen. I don’t even carry my phone with me when I am working.

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