It isn't unheard of for a provider to not have written policies. I wouldn't let that bother me. I prefer to have them written and acknowledged to prevent situations such as yours. Of the providers in my city, more don't have written policies than do.

As far as the payment situation: it is pretty much standard practice for payment to be due regardless of attendance. My rates are set on what each spot needs to generate yearly. I don't work on hourly rates, but on yearly ones. If I were to "not charge" for vacation, I would charge a higher rate for days that I was open because I still need to hit my target for the year. The parents would pay the same yearly rate either way. By paying the same weekly payment on that yearly tuition, parents and I may budget for expenses and income.

Long story short: You'd probably pay the same whether through higher rates or "free" vacations.

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