I agree with your decision. My wording says something along the lines of I understand life happens... please call or text at least 15 minutes prior to scheduled time... Then states late fee. That way it would cover me to allow me to charge (or not charge if I feel they did their best and abided my contract by notifying me). Traffic accidents happen, but if they were an hour or more late they obviously had to have been stopped for a while and could safely call or text!

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