I have no sympathy for anyone who thinks their lack of sleep, stress, other issues, can cause them to treat others like crap. I don't care that they just had a new baby. I don't care that they probably are not getting a lot of sleep. You know what? That's what happens when you have babies. And since they already had one, they knew what they were getting in to. If anything they should be on their knees apologizing for their rude behavior. Then and only then would I advise some sympathy on the provider's part. Otherwise I'd tell them to shape up or ship out.

As for the note to mom, I would not ask her how she wants you to handle things. I would TELL her how things are going to go from now on. "Mom, since it's clear you are having a hard time handling your child, I will take her from you as soon as you bring her in. Please keep drop off very short so we can avoid more meltdowns."

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