Originally Posted by laundrymom:
I make exceptions. This week I let a long time family use this week as their vacation week. She called fridAy and said... I know itsnot your policy but is there any way I can use next week as our vac week? I said yes.... And explained that because of their history. They always pay are never late picking up bring supplies. They deserve special consideration. Will I miss that money this week? Yes. Do I consider it worth it to repay the curtesy they have shown me every week for 3 years? Absolutely.
Laundry, I think in cases like this, you're absolutely right to make an exception. Families should be rewarded for being GOOD families...but usually it's the bad families that expect the special treatment, kwim?