I would ask the provider
"How do you feel Evan is adjusting?"
How is the communication? Pick up/drop off times are NOT accurate representations of my day. If I am trying to speak to a parent, help a child get ready to go without crying when they leave, and supervise 5 other children, I certainly cannot be giving individual attention to anyone.
I have one toddler who scream-cries every single time a parent walks in. She's afraid, but if I give her attention, it escalates (to gain more attention). I just briefly mentioned it to each parent as they came/went so they know I am not a neglectful monster.
