I’m still a newbie so I’m still finding my backbone. I’ve changed a lot this year compared to last year. Didn’t have a contract and took 5 days off unpaid. Let the parents dictate everything. Now I have a contract with 10 paid holidays off and 10 unpaid days I may take off. Got strict on my hours, illness policy and potty training policy. I still have issues with enforcing late payment fees, late pickup fees or letting someone switch a day here and there but overall things have gotten a lot better once I stuck up for myself.

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