Originally Posted by crazydaycarelady:
I haven't charged them anything yet. They are a longtime family and have been relatively problem free. This issue is new and started with dcms new job working from home. She did apologize earlier in the week for being late.
I missed this earlier but wanted to chime in as I am going through something similar. You need to say something NOW, as the longer it goes on, the more difficult it will be.
And really, so what she apologized, especially if she's still coming late? When I have my dck's say they are sorry I also make them show ammeneds. Words are not enough, you need action here also.