Tom, would the OP be in the clear if they tried to get this client to drop out by charging every family by the minute for late pick ups? And refusing to accept drop offs if there are outstanding late fees?

If they have had no other families with consistently late pick ups, would they be in the clear to terminate care on the spot with the next late pick up? Or just send a notice of termination right now?

When I make policy changes based on lessons learned from one challenging family, I apply them to all the families . . . none of whom really mind, since they were more or less in line all along.

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