Do not, I repeat, DO NOT allow them into care until EVERYTHING is paid up. The issues you were dealing with were the tio of the iceberg leading to dcm to pull this crap.
I wouldn't even have any sort of conversation with the parents. Either they pay what they owe on top of any prepaid monies owed for care or your contract needs to be terminated immediately and you absolutely have a small claims case on your hands. They are obligated to pay for services rendered. This is theft by swindle, technically.
They would also be put on a cash only basis from here on out. As well as no money, no care.
On a side note I would have refused to have them bring in the new puppy into my home. They obviously had money to purchase a new pet but no money to pay for their childcare??? That's a bunch of BS! The audacity!!
