First of all, she has no right to yell at you, for any reason. Second of all, stop apologizing to this family. You did nothing wrong in either situation, and they are being nasty, condescending, and aggressive with you.

I would let dcm know that she needs to drop off her child and leave immediately, if she expects you to step in as soon as they arrive.

And, I am outraged that she would look at her own poor child and tell her it isn't her job to calm her down. Who says that to their own child? This poor little girl is probably feeling left out and intimidated by the new baby in the house. Her mother is now referring to her as a job. Shame on her.

If you can afford to term this family, I would. If you can't, then you need to get much firmer in your policies and expectations.

No one has the right to talk to you in a disrespectful manner. You are caring for her child. She needs to treat you with the utmost respect and dignity. Stand up fore yourself! Be strong!!!!!

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