Originally Posted by Mdc613:
I did it!! I feel so much better now!
She called me on the way to pick up asking why she has to pay for Monday. (She was a no call no show). I told her bc she is taking up 3 spots while I'm sitting here wondering where she is. Then gave me the sob story that it's been a rough week and I need to be more understanding. Then got an attitude with me bc I made policy changes and put it in the diaper bag instead of talking to her face to face. She didn't appreciate finding it later that night. (I would have told her face to face but she was an hr late that day. Didn't have time).
There was way more to this convo. Just a lot of back and forth.
She finally showed up on time with the full amount for the week. She said she wants to call me over the weekend so we can get on the same page. I told her that it wouldn't be necessary bc I'm terminating care and today was their last day. She said "Well that's just great. The kids love it here." And she walked out the door.
And then I did a happy dance!! Lol
Yay!
Now, document everything and call your regulator with a heads up.
