I think you already have your answer OP. The providers are telling you that your son is unhappy. It doesnt matter what you are seeing for the few minutes you are there to pickup. THEY are saying that he cries, A LOT. It doesn't matter what he does at home. Either you think they are lying (in which case you need to leave) or you believe that your son is struggling at daycare and there doesnt seem to be anything more to try there (in which case you should leave). Start looking for a nanny.

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