Originally Posted by daycare:
I would not term over this. I think doing that will only fuel the fire. It is already coming to an end.
i would call or email the mother and let her know that you are aware of the phone calls. try to sympathize with her saying that you understand that she feels frustrated and maybe you were looking to vent, but that if there is ever an issue, it needs to be brought to your attention. I might add I expect each family to be able to communicate with me at all times if/when ever there are issues. Building trusting relationships here is important. What happens with you and her is no one else business and that she needs to only discuss any matters. You are running a business and these are the rules that each family has agreed to at the time of enrollment.
Let her know if there are any issues that you can address and that if she has any issues, she needs to take them up with you. I would say this and let it go. they are already on their way out.
