For some people, confronting others (with extra fees) is not and will not ever be something they can do without massive anxiety. Your DH sounds like he might be one of these people. I am as well and so I don't do late fees as I'm much more comfortable in terming those I feel to be taking advantage (and I live in an area with a high demand for daycare so I can afford to term).

To be honest, I'd be really upset if my DH were pushing me to do something I'm clearly not able to do. Is there not any other way to divide the workload so that he's not required to confront clients?

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