I just opened my in home a couple months ago after 12 years in childcare. I already have a families that I feel are abusing me. They live across the street and bring their daughter immediately after she wakes up at 730 instead of bringing her at 9 like when they started. She is here until right before close every single day. I don't want to get burnt out because I am constantly doing 9.5-10 hour days for them just because they dont want to deal with her. I have another family that has one day a week we agreed on them picking up late (I would have at least 24 hours prior notice). The other day dad was 10 minutes late picking up with no notice. He didn't acknowledge that he was late either. When I messaged mom about payment for the week I mentioned he was late and I would have to charge. She was extremely rude. How do I get respect from parents without having to verbally demand it?

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