This is YOUR policy, not her's, SHE doesn't get to make the decision whether or not her child stays or goes.

Stick to your policy, tell her she has to pick up within the hour or you will start calling her emergency contacts (which she should do herself).

I am a softie, too, but you will be taken advantage of in the future if you don't stick to your policies now, especially regarding illness.

If she gives you a hard time then maybe it is time for her to move on.

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