Originally Posted by preschoolteacher:
I think it's important to get any changes in writing. I've been told before that if a family has contracted hours with you, you are obligated by your contract to fulfill those hours unless they put it in writing that they want to make a change for a day.
I think what she did was wrong, and she certainly shouldn't get a free day since you're still caring for him until noon. However, I'm not sure you should charge her for all day since you might not have had a policy about changes/cancellations, and in that case, it's not fair to expect the parent to know better.
How about charging her for the half day?
She made the request via text message so I have documentation that she wanted the earlier pick up time on Friday.