Originally Posted by DaisyMamma:
Advice needed.
I've been holding this spot for 2 months and child isn't scheduled to start until Sept. I don't mind holding it. But of course I required a deposit. Parent paid in cash and did not return any paperwork since baby wasn't born. Not even signed policies 
yep, my bad.
Now kid isn't coming and parent is asking for a refund. I simply replied (email) that deposits are not refundable and to refer to my policies. Of course she replied that she didn't sign anything. 
Some of this problem might be resolved if you didn't use the word "deposit." When parents hear this word they think they can get it back (even though it might say "nonrefundable deposit" in your contract). I'd suggest calling this a "nonrefundable holding fee." See my article on this:
http://www.tomcopelandblog.com/2010/...lding-fee.html