What is frustrating to me is after all of these posts we finally hear a very important missing piece. Mom DID have backup with the aunt she mentioned BUT she didn't want to pay for a day her son wasn't in care. THAT is super important! She chose to take him because she wanted her money's worth and took him knowing in the end what would happen...An earlier thread caught my attention as well regarding the runny nose and if she could get out of the contract. It's almost like she is trying to find a way out without paying the 4 weeks.

The provider should NOT have transported, this is clear but the missing pieces make it obvious to me what was really going on....