Originally Posted by MrsJ:
In all this time I've just never seen anything like it. Blank stare. Moments of silence. The handing back.. Repeat.
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It is a known business negotiation technique.
She is "handling" you. Don't let her.
https://www.communicaid.com/communic...power-silence/ - #2 "Using silence can put you in a more powerful position and suggest that you do not need the deal as much as the other side needs it."