Her 1st mistake is no contract!! Let me ask you this.......How many sick days do you have? do you take a paid vacation? Also why would you not have your own back up when you know your provider does not have an assistant? Providers are people too, we get sick and yes are expected to be paid for it! I've been in this business for over 15 years and it get under my skin when parents don't want to pay for vacation or holidays. Listen us "providers" provide you parents with a service, you either like it or leave........you can be replaced.

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